THE FIRST EUROPEAN STUDY OF CUSTOMER EXPERIENCE IN URBAN MOBILITY

MotorPress Ibérica
B&P

BOTH THE CUSTOMER AND THEIR WAY OF TRAVELLING IS EVOLVING

User preferences, changes in regulations, investment strategy, environmental concerns, new cleaner energy sources: urban mobility is changing all the time.

Best Xperience

We are in a transition period in which a large number of mobility alternatives are appearing, while the traditional offer is still present in a large part of the population. New products and services are appearing every day (cars, bicycles, scooters, scooters...) as well as different forms of use (purchase, rental, pay-per-use, car-sharing, etc.). All these products and services have only one thing in common: the same customer.

OUR PURPOSE

Provide customer experience information to inform business decisions in the absence of data that captures the changing priorities and habits of the urban mobility consumer throughout the customer lifecycle.

The first ever Customer Experience report that will combine

  • Voice of the mobility customer
  • For all existing urban mobility products & services
  • Reflecting results across the full customer journey
  • A set of key CX KPI’s, such as NPS with qualitative perceptions of the experience
  • Giving unique insight into the experiences of around 10,000 mobility users in five countries, and WHY they make the choices they make

WHY JOIN US?

If you want urban mobility to be part of your brand positioning, improve your reputation and have visibility in the study and in all the marketing actions linked to it, , you can become a SPONSOR!

If you want to share your knowledge and resources to make the study the best and the European reference in Urban Mobility Customer Experience, you can be a PARTNER!

If you want your brand to be more customer focused and be aware of changes in customer habits, know your CX ROI, analyse your direct competitors and identify business opportunities, , you can be a CUSTOMER!

Best Xperience

Organized by:

Buljan & Partners
MotorPress Ibérica

Sponsor:

Forsta

Partners:

Empresas por la movilidad sostenible
AEC
urban-transport-magazine
ECXO
HyperloopTT